Retailers that understand and leverage key data within their business are not only aware of their store's past performance and current standing, but position themselves to be able to forecast and make the right choices and adjustments for their business to improve efficiencies and their bottom line

 

Retail Store KPI’s and Formulas give you a clear picture of your store’s retail performance and assist you in sharpening your competitive edge in the future

Learn how to:

  • How to calculate conversion rate

  • Calculate UPT - units per transaction

  • Calculate average unit value & basket size

  • Calculate customer retention & lifetime value

  • Calculate GMROL & ROSA 

  • ....AND many more


Curriculum Overview


1. CONVERSION RATE (TRAFFIC TO SALES)​

2. UNITS PER TRANSACTION (UPT)​

3. AVERAGE UNIT VALUE ​

4. AVERAGE BASKET SIZE ​

5. CUSTOMER RETENTION RATE​

6. CUSTOMER LIFETIME VALUE​

7. STAFF TURNOVER RATE​

8. SALES PER HOUR​

9. FULL TIME EQUIVALENT EMPLOYEE CALCULATION​

10. SALES PER FTEE​

11. SERVICE INTENSITY​

12. GROSS MARGIN RETURN ON LABOUR (GMROL)​

13. SELLING SALARIES %​

14. STORE ASSETS CALCULATION​

15. STORE CONTRIBUTION CALCULATION​

16. RETURN ON STORE ASSETS (ROSA)​

17. OCCUPANCY COST %​

18. LOYALTY PROGRAM %​

  • In Demand Training Lessons

  • Interactive Lessons and Quizzes

  • Professional Development Plan